Refund policy

Last updated: August 17, 2026

Warrior Craft Studio LLC creates custom-made and personalized products specifically for each customer. Please review this policy before placing an order.

Cancellations

Customers may request cancellation by contacting warriorcraftstudio@gmail.com before design work begins.

Once design work has begun, cancellation may not be possible. After the customer approves the final design proof, the order is final and cancellations are not accepted, except where cancellation or a refund is required by applicable law.

Design Proofs and Revisions

Each order includes up to two reasonable proof revisions before final approval. Reasonable revisions include minor adjustments to wording, placement, colors, or similar details within the original scope of the order. Substantial redesigns, changes to the original product request, or additional revisions may require an additional charge. Any charge will be disclosed and must be approved before the additional work begins.

Customers are responsible for carefully reviewing spelling, punctuation, names, ranks, dates, unit information, logos, insignia, photographs, artwork, colors, placement, layout, orientation, citation text, special messages, product size, style, and selected options. Customer-approved details are not production errors.

Returns and Exchanges

Because products are custom-made and personalized, returns and exchanges are not accepted after the final design proof has been approved. This restriction does not apply when an item arrives damaged, was produced incorrectly compared with the approved proof, or when another remedy is required by applicable law.

Damaged or Incorrect Items

Contact warriorcraftstudio@gmail.com within 7 calendar days of delivery. Include the customer name and order number, a description of the problem, clear photographs of the complete item and damage or production error, photographs of the exterior and interior packaging, and a photograph of the shipping label when requested. Retain the product and packaging until the claim is reviewed.

If Warrior Craft Studio LLC confirms shipping damage or incorrect production compared with the approved proof, it will provide a replacement at no additional charge. Customer-approved details and minor natural variations in wood grain, color, texture, and finish are not defects.

Missing Packages

Report missing packages promptly after the carrier’s estimated delivery period. If tracking shows delivered, first check the delivery location and property, household members, neighbors, available delivery photographs or notices, and contact the carrier.

A package marked delivered does not qualify automatically for replacement or refund. Warrior Craft Studio LLC will review the tracking record, carrier findings, customer information, and applicable law.

Refunds

Approved refunds are returned to the original payment method promptly and within the timeframe required by applicable law. Banks and payment providers may require additional processing time.

Contact

Warrior Craft Studio LLC
warriorcraftstudio@gmail.com